Refund policy

At ZAAVIORA, we do not offer returns or refunds. We only accept exchanges under the conditions below.

When we accept an exchange

• If you receive the wrong item.
• If your item arrives damaged or defective.
• If a cosmetic product isn't working as expected — in this case, please use the product for a few more days, as some items take time to show results. If the issue continues after that, contact us for an exchange.

Exchange window

You have 7 days from the date you receive your item to request an exchange. Requests made after 7 days will not be accepted.

How to request an exchange

Contact us at zaviora@gmail.com with your order details and a photo of the item showing the issue. Once your request is approved, we'll guide you through the next steps.

Exchange processing time

Once your exchange is approved, please allow 11 business days for the exchange process to be completed.

Note: We do not offer cash refunds or returns under any circumstances — only like-for-like exchanges for wrong, damaged, or defective items.